Utility Payment Options

Online Utility Payments

Online payments can be made through Municipal Online Payments for residential and commercial accounts.

The online portal accepts Visa, MasterCard, and debit cards for your convenience.

Automatic Bank Draft Authorization

Download the Electronic Payment Authorization form (PDF)

To enroll in automatic monthly payments, please complete this form in its entirety and attach a voided check for the bank account you wish to use. Bring the completed form to the Utility Billing Department.

Your utility bill amount will be automatically drafted from your account each month on the due date.

If you wish to cancel or change your automatic draft, you must contact the Utility Billing Department in a timely manner before the draft date.

Please note: You are responsible for any overdraft or returned payment fees that may occur.

By Mail, In Person, or Via the Drive Through Night Depository

Utility Billing Department
City Hall
907 E. Houston
Cleveland, TX 77327

Lobby Hours

Monday - Thursday 

8:00 a.m. - 6:00 p.m.

Drive-Through

8:00 a.m. - 5:30 p.m.

Friday 

8:00 a.m. - 12:00 p.m.

Drive-Through

8:00 a.m. - 11:30 a.m.