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Animal Control

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1. Does the City of Cleveland have a limit on the number of animals a person can own?

Yes.

Sec. 18-119. - Limitation on number of dogs.

               A person commits an offense if that person keeps or harbors more than four dogs older than six months on any premises used for residential purposes.

               (Code 1969, § 7-45; Code 1998, § 18-119)                           

            

                                            

                                                                                   

                    

                                                                                

                                                        

                                                            

               A person commits an offense if that person keeps or harbors more than four dogs older               than six months on any premises used for residential purposes.                           

2. Is livestock allowed inside the City of Cleveland?

No. Keeping of livestock and fowl is restricted in the City of Cleveland.

Sec. 18-76. - Keeping of livestock and fowl restricted.

(a)

Definition. For purposes of this section, the term "livestock" shall include cows, calves, bulls, horses, ponies, mules, jacks, jennies, jeanettes, donkeys, burros, sheep and goats.

(b)

Maintenance of pens and premises. A pen, coop or other enclosure for any livestock or fowl within the city shall be maintained and kept in such condition as not to become unsanitary, offensive or disagreeable to persons residing in the vicinity, nor shall it be so maintained or kept to permit the breeding of flies or in any manner cause injury to the health or comfort of the public or any person working or residing in the vicinity of such pen, coop or other enclosure. A pen, coop or other enclosure shall be cleaned at least once a week, and the manure or refuse from such pen or enclosure shall be promptly removed from the vicinity after each cleaning.

(c)

Proximity to buildings. It shall be unlawful for any person to keep, harbor or raise any livestock or fowl within the city in a pen, coop or other enclosure situated at any point closer than 100 feet to a building or structure used by humans for sleeping, dining or living or to a building or structure used as a restaurant or public eating place, church, school or hospital, provided that this distance requirement shall not apply to the dwelling occupied by the owner of the livestock or fowl. Such distance of 100 feet shall be measured in a straight line from the nearest point of the pen, coop or other enclosure or area in which the livestock or fowl is contained to the nearest point of such building.

(d)

Size of pen or enclosure. It shall be unlawful for any person to keep, harbor or raise any livestock within the city limits except within a pen or enclosure not less than 2,500 square feet in area per animal, provided that a person may keep, harbor or raise not more than four sheep and goats for each 2,500 square feet within such pen or enclosure.

(Code 1969, § 7-4; Code 1998, § 18-76; Ord. No. 687, § 1, 3-11-2002; Ord. No. 711, §§ 1, 2, 4-8-2003; Ord. No. 752, § 1, 9-14-2004)
                        

3. Who do I call about a dead animal in my neighborhood?

Please call the Police Departments dispatcher line at 281-592-2621. They will report the issue to the Animal Control Officer. The Animal Control Officer can only pick up dead animals in roadways and is not able to remove any dead animals from private property.

4. What do I do if my animal is impounded?

Call Police Department dispatch line at 281-592-2621 to arrange for the Animal Control officer to meet with you.

If you are the owner of an impounded dog, please follow these instructions:

• Pay $15 to have the animal released to your custody from the shelter
• Must have proof of a recent rabies shot
• If no proof of rabies shot, an appointment must be made to get vaccinated prior to leaving the shelter. If the appointment is not kept a summons can be sent to you.

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Bulk Trash Collection

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1. When is Bulk trash collection?

Bulk trash collection happens on the LAST Thursday of the month.

2. I had my roof repaired can I get rid of contruction items?

No, construction items are the responsible of the contractor to remove. It is not allowed.

3. Where do I put my items for Bulk trash collection?

Please place all items at your curb the day of the event.

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Cemetery

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1. Why is my loved ones grave sinking?

It can take about six months or more before a grave will settle. The ground is prone to wash out during heavy rains. We understand it can be concerning to see washed out spaces around a loved ones grave. The excavation of a grave, or any other reasonable size hole, results in the loosening of the excavated material. When soil is replaced into a grave, it will inevitably contain more air pockets than the compacted soil before excavation. Over time, a backfilled grave will 'sink' as the air pockets escape and the soil settles; this is absolutely natural and practically unavoidable, especially in wet weather. 

Please call our office and notify us so we can have our cemetery crew go and fill in any spaces to assist in the settling process.

Ph. 281-592-2667

2. I want to put a headstone at my loved ones grave. What is the process?

All headstone placements must be permitted through the City Secretary's office and requires a $20.00 marker permit fee.  Standard sizes for single graves are usually 24 by 12, 28 by 16, or 18 by 24 inches. Standard sizes for companion graves are usually 36 by 18 inches or 44 by 14 inches. If you wish to have a flower vase at the gravesite it must be attached to the headstone. NO BENCHES ALLOWED (unless part of the headstone). 

You must notify the City Secretary's office Three (3) days prior to a headstone placement so that the cemetery crew can properly mark the space for the placement.  

Space sizes:

Individual Full Space: 5ft x 10ft or 4ft x 10ft (you can call City Hall if you have questions on which space size your loved one is in)

Urn Space: 2 1/2 ft x 3 1/4 ft

Baby space: 5 ft x 3 1/4 ft

3. Does the City buy back spaces that have been purchased?

No. The city does not buy back spaces. The space/lot owner is responsible for selling the space if they so desire. The space/lot owner is required to notify the City Secretary’s office so we can draw up a transfer deed and record the new owners information. The cost of the transfer deed is $5.00. 

4. Can I spread family cremains on top of other family grave spaces?

No. It is not permitted to spread cremated remains/ashes on top of any grave space in the City of Cleveland Cemeteries. Only one person, per space, is allowed. 

Cremains - cremated remains of a deceased individual. 

5. My loved ones headstone is sinking. What should I do?

If you find that your loved ones headstone is sinking, shifted or leaning you will need to contact a headstone or monument company to have it fixed. The City is not responsible for leveling, moving, cleaning or shifting headstones. 

6. Can I place a bench at my loved ones grave?

No. Benches are no longer permitted on grave spaces. 

7. Can I plant a tree/bush at my loved ones grave?

No. It shall be unlawful for any person to plant any tree or shrub upon any lot or plat in the City Cemeteries. The City of Cleveland shall have the right to remove any tree or shrub plants or found growing upon any lot or plot in the City Cemeteries. The City shall have the right to remove any object or enclosure that is not in accordance with these rules and regulations.  

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City Council

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1. Can I address the Council during a meeting?

Public will have an opportunity to speak to the Council during the meeting during Public Comments. You must complete the sign up sheet prior to the comments being called and turn into the city secretary.  Please note that public comments are limited to three minutes unless an translater is required and the time is doubled.  Council can't reply or take any action during public comments.  

2. What is a quorum?

A quorum is the minimum number of members of a necessary to conduct the business of that group. If there is not a quorum of members than the meeting can not take place as no actions would be able to be conducted.  For Cleveland City Council a quorum is three voting members.   For Cleveland Economic Development Board a quorum is four voting members.

3. How do I contact Council Members outside of a meeting?

You can email the council members or call City Hall and leave a message for them or mail them letters at City Hall.  Their email addresses are listed on the City website.

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Civic Center

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1. What do I have to do to book your facility?

Please call our office at 281-592-2395 to arrange booking our facilities. 

Se habla español

2. What is the capacity?

The Cleveland Civic Center is very flexible with retracting walls, which allows for the ballrooms and conference rooms to be configured into different-sized rooms. Every event and every room is custom-designed to meet the customer's needs while staying within the fire marshal regulations.

3. What is included with my room rental?

Included in your room rental is a custom-designed room with a complimentary set number of tables and chairs. Additional amenities are available for rent.

4. What types of payments do you accept?

We accept Visa and MasterCard in person, email, or via the telephone. Personal checks are accepted with a government issued ID. Money orders and cashiers checks are accepted.

We no longer accept cash as a form of payment.

5. Is alcohol allowed at my event?

Alcohol is allowed at events, with specific guidelines in the Policy Manual describing the manner in which alcohol may be used. Security for any alcohol event is mandatory.

6. How long does it take to get my deposit back?

It takes 10 business days, regardless of payment method.  Refunds will be mailed to the address indicated on the contract by the City of Cleveland Accounting/Finance Department

7. What is your cancellation policy?

Cancellations and/or other changes made to the contract must be submitted in writing to the Civic Center.  Verbal cancellations will not be eligible for refunds, if due.  The City of Cleveland will maintain 25% of the deposit at the time of the cancellations.  Cancellations less than thirty (30) days prior to the event will not be eligible for refund.  

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Court

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1. When must I appear before the court?

If you are age 17 and over, on, or before your court date which is written on your citation. Anyone under the age of 17 (juveniles), must appear on the court date written on the citation and with a parent or guardian.

2. How can I pay my ticket?

Plea No Contest or Guilty and pay the fine using one of the following method:

• By mail with a money order or cashier’s check. We do not accept personal checks.
• By phone with a debit or credit card. You will pay an additional $3 to $5 fee for processing.
• In person along with the above payment methods.
Online at http://www.municipalonlinepayments.com/clevelandtx

3. How do I request defensive driving?

Appear in person on or before your court date. The eligibility requirements are as follows:

• You must not be in the process of taking defensive driving.
• You must not have taken defensive driving within the past year.
• Provide the court with your driver’s license and insurance and pay (up front) $107 court costs.
• You will be allowed 90 days to complete the Defensive Driving.

If you fail to complete your defensive driving in the time allowed, you must pay the remainder of your citation.

4. How do I request deferred disposition?

Deferred disposition is a form of probation. The judge must approve your request. Appear in person on or before your court date. Plead guilty or no contest and pay the full amount of the citation (up front). The probation period can be from 90 to 180 days. After completion of your deferred disposition, your case will be dismissed and not reported as a conviction on your driving record. If you fail to successfully complete your deferred disposition, it will be reported as a conviction on your driving record.

Deferred disposition is not an option for the following offenses:

• Citations over 20 miles per hour in a school zone
• Citations for defendants that hold a CDL license at the time of the offense
• Citations for offenses committed in a construction zone with workers present
• Citations for over 25 miles per hour in a regular zone

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COVID-19 FAQ's

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1. How are City meetings being conducted?

City Council meetings have fully opened back up 100% to the public we are also live streaming meetings (barring any technical issues) to our YouTube Channel.  Emergency meetings only require a one hour posting prior to the meeting, and must meet requirements of an emergency meeting.  Notice of all meetings will continue to be posted on our website, as usual, as well as we push the notification out on all social media. 

2. Who can I call for questions, or believe I may have the virus?

Liberty County has a line set up for questions - you can dial 211, hit Option 6 and you can speak with a person for general questions or speak with them if you think you may have the virus and they can advise what you need to do.

3. Are City offices open? What are the hours?

All City facilities have resumed regular operations with adherence to state guidelines as they relate to COVID-19 and social distancing.

You can also view our website www.clevelandtexas.com where there is a page dedicated to COVID-19. 

4. Is Cleveland ISD opening schools in the fall?

Please follow Cleveland ISD on their website and Facebook for up to date information on the re-opening of schools for the fall. https://www.clevelandisd.org/ 

To contact them directly for question you can email them at info@clevelandisd.org.

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Development Services

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1. Is my property within Cleveland city limits?

If you pay city taxes, your property is within the Cleveland city limits.

2. Where do I apply for a permit?

You apply for permits at the Development Services Department located at: City Hall 907 E. Houston St. Cleveland, TX 77327 or by fax, email or in person.  We also can take payments over the phone - call for details.

3. May I fax in my permit application?

All applications are completed in the office as there is documentation at time of permit issuance that requires signature(s).

4. What are the permit fees for the City of Cleveland?

View a schedule of permit fees.

Current Fee Schedule

5. Do I need an appointment to apply for a permit?

You may visit the Development Services Department Monday through Friday between the hours of 8 a.m. to noon and from 1 to 5 p.m.  No appointment is necessary.  The office is closed from 12 to 1:00 pm each day for lunch.  

6. When do I need a building permit?

Building permits are required for:

• Most construction; any electrical, plumbing, or HVAC (please call to be sure)
• Occupancy permits are required for electricity to be turned on, transferred, or name change for all commercial properties
• Occupancy permits are required for electricity to be turned on, transferred, or name change for all residential properties that have been without service for 6 months or more
• Culvert installation
• Driveways; roofing; demolitions
• Manufactured Home Placement

When is a Permit Required (PDF)

7. What are the building codes for the City of Cleveland?

• 2015 International Building Code
• 2015 International Residential Code
• 2015 International Plumbing Code
• 2015 International Mechanical Code
• 2014 National Electrical Code
• 2015 International Property Maintenance Code
• 2015 International Fuel Gas Code
• 2015 International Fire Code
• 2015 International Energy Conservation Code
• 2015 International Existing Building Code
• 2015 ICC Performance Code for Buildings and Facilities
• 2015 International Private Sewage Disposal Code
• 2015 International Swimming Pool and Spa Code
• 2015 International Green Construction Code
• 2015 International Solar Energy Code
• 2015 International Wildlife Urban Interface Code

8. May I do the work myself or do I need to hire a contractor?

All electrical, plumbing, and mechanical work must be done by a state licensed contractor. Homestead permits may apply in some cases.

9. May I start work before my permit is issued?

No, however, some exceptions may be approved by the building official.

10. Do I need a permit to reroof a building?

Yes.

11. Do I need a permit to build a detached storage shed?

Yes, set-backs have to be checked and or if the building is larger than 120 square feed.

12. Do I need a permit to move a building or manufactured home?

Yes, however the building must be approved by the building official before the permit will be issued.  Call for information or check the Manufactured Homes Section. 

13. Entergy says I need a permit to have power turned on. What do I do?

If you are requesting power at a new location or transferring names on accounts for a commercial property you are required to have a permit. This permit may be obtained at the Development Services Department for a fee of $75 commerical. After the inspection is completed, a yellow tag is placed on the meter and the permit is sent to Entergy.

If you are requesting power at a new location or transferring names on accounts for a residential property and service has been disconnected for 3 month or more (site-built); 3 months or more for manufactured housing, you are required to have a permit. This permit may be obtained at the Development Services Department for a fee of $60. After the inspection is completed, a yellow tag is placed on the meter and the permit is sent to Entergy.

14. Do I need a permit to build a deck?

Yes, and you must bring a drawing of the proposed deck or porch and a materials list to the Inspections Department for approval at:
907 E. Houston St.
Cleveland, TX 77327

15. Do I need a permit to build a fence?

Yes; you need to acquire a permit and know materials and height. See the permit page for commercial and residential fence permits.  The fence ordinance is also listed there.  Permits are available at: 907 E. Houston St. Cleveland, TX 77327.

See Permits page for applications.

16. What are the hours of construction allowed in the City of Cleveland?

Normal construction hours are allowed Monday through Friday, between the hours of 7 a.m. to 8 p.m. No construction is allowed on weekends.

17. Do I need a building permit to install a swimming pool, spa, or hot tub?

Yes and drawings must be submitted to the Development Services Department for approval at:
907 E. Houston St.
Cleveland, TX 77327

18. The gas company won't connect my gas. What do I do?

Contact a state licensed master plumber to acquire a permit and perform a gas test. A gas test inspection will then be called in by the plumber. If gas test passes, a green tag will be placed on the meter. You may then contact the gas company to request service to be turned on.

19. How do I schedule an inspection?

Call Development Services Department at 281-659-0240 and have the following information available:

• Permit Number
• Address of Job
• Contractor Name
• Contact Phone Number and Name
• Type of Inspection

20. Who is the health inspector for the City of Cleveland?

The State of Texas Health Department serves as the health inspector for Cleveland. They can be reached at 713-767-3000.

21. What do I need to register as a contractor with the city

All Contractors must fill out a contractor registration form available here or in our city office located at 907 E. Houston St, Cleveland, TX. Contractors must provide General Liability Insurance listing the City of Cleveland as the certificate holder, government issued ID, along with any applicable trade licenses.

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General Election

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1. I live outside of the City limits, can I vote in the City election?

No, you must live within the City limits and be a registered voter in that jurisdiction to vote in a City election.

2. I just moved to Cleveland - how do I register to vote in the City election?

You can register at the Liberty County Tax Office located on Campbell Street (off FM 787 by DPS) in Cleveland - 281-593-8415.

3. Where do I register to vote in City election?

You can register at the Liberty County Tax Office located on Campbell Street (off FM 787 by DPS) - 281-593-8415.

4. What forms of ID do I need to bring with me to vote?

Here is a list of the acceptable forms of photo ID:

?Texas driver license issued by the Texas Department of Public Safety (DPS)
?Texas Election Identification Certificate issued by DPS
?Texas personal identification card issued by DPS
?Texas concealed handgun license issued by DPS
?United States military identification card containing the person’s photograph
?United States citizenship certificate containing the person’s photograph
?United States passport

With the exception of the U.S. citizenship certificate, the identification must be current or have expired no more than 60 days before being presented for voter qualification at the polling place.

In 2011, the Texas Legislature passed Senate Bill 14 (SB 14) creating a new requirement for voters to show photo identification when voting in person. While pending review within the judicial system, the U.S. Supreme Court issued its opinion in Shelby County v. Holder, which effectively ended all pending litigation. As a result, voters are now required to present an approved form of photo identification in order to vote in all Texas Elections.

This requirement is effective immediately.

5. What if I forgot my voter registration card, can I still vote in the election?

Yes, if you are on the list of registered voters and you have one of the following forms of ID:

Here is a list of the acceptable forms of photo ID:

?Texas driver license issued by the Texas Department of Public Safety (DPS)
?Texas Election Identification Certificate issued by DPS
?Texas personal identification card issued by DPS
?Texas concealed handgun license issued by DPS
?United States military identification card containing the person’s photograph
?United States citizenship certificate containing the person’s photograph
?United States passport

With the exception of the U.S. citizenship certificate, the identification must be current or have expired no more than 60 days before being presented for voter qualification at the polling place.

6. I just moved from/to City of Cleveland limits but I haven't changed my address, can I still vote?

Only if you have registered to vote in the City limits and correct county and reside in the City limits and you have applied prior to the due date for that election.

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General FAQs

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1. How can I find out what items are being discussed by City Council?

Come to a City Council meeting or view our agenda and minutes documents to stay up to date on City Council news.

2. Where can I get information about signing up for water and sewer service in the city?

The Utility Billing and Collections Division is responsible for all customer service, including new customers.

3. I'm getting ready to begin a home project. How can I find out what permits I might need?

Visit our Doing Business page to learn about our municipal code and how to apply for permits.

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Human Resources

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1. How do I apply for a job?

Complete a City of Cleveland application fully. You can apply online using the "Apply Online" button listed under Tools on the Job Posting page or you can download an application or stop by City Hall to pick up an application at 907 E. Houston Avenue.

• Mail the completed application to:
  City of Cleveland
  Human Resource Department
  907 E. Houston Ave.
  Cleveland, TX 77327
• Fax the completed application to 281-592-6624 to the attention of Human Resources.

2. May I apply for more than one position with the same application?

Yes, there is a space on the application for you to list up to two positions that are currently open and you qualify for.

3. Why was my application not considered?

Once received, all applications will be reviewed for completeness and to ensure that an applicant meets the minimum qualifications of the position that they are applying for. Incomplete applications along with applicants who do not meet the minimum qualifications will not be forwarded for review.

If your application was complete and you did meet the minimum qualifications the hiring manager will contact you directly if you are selected to continue the hiring process. However, not all qualified candidates will be contacted.

4. How do I know if I qualify for a position?

The qualifications for each position are listed in “Minimum Qualifications” section of the job listing. You must meet all of the qualifications of the position for which you are applying.

5. May I send my resume?

A resume is not an acceptable form of application. However, you may attach your resume to your application for the hiring manager to view. Keep in mind that if you attach your resume in lieu of filling out your application, this will be considered an “incomplete” application and may not be forwarded.

6. Once I have submitted my application, when will I be contacted?

Once the application is received by the Human Resources Department, it will be reviewed for completeness and meeting the minimum qualifications. If these items are met, it will be forwarded to the hiring manager for review. The hiring manager has the opportunity to contact you to schedule an interview. However, not all qualified candidates will be contacted.

7. How can I check the status of my application?

You may contact Human Resources at 281-592-2667 and we can tell you what day your application was sent to the hiring manager and if the position is filled or not.

8. What is the effective date of my insurance coverage should I become employed by the City of Cleveland?

First day of hire coverage for medical and dental coverage, vision is first of the month following hire date.

9. Do you offer dependent insurance coverage?

Yes, the city offers dependent insurance coverage, the employee is responsible for paying 35% of the medical premiums and the city pays 65% of the medical premium. This is current as of 2012/2013 fiscal year.

10. Do you drug screen your applicants?

If you are offered a position with the City of Cleveland, you must take and pass both a pre-employment physical and drug screen test.

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Police

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1. What are the procedures for filing charges?

When an offense occurs (a crime is committed) it should be reported by the complainant (victim) to the police department. An officer will meet with you or respond to the scene and write an offense report. The offense report will be forwarded to the Criminal Investigation Division (CID) where it will be assigned to an investigator.

Complainant must report to CID and sign an affidavit of non-consent and possibly give statements. Complainant may be accompanied by an officer or investigator to go before the judge and sign a complaint if probable cause exists. This takes place after an investigation. A warrant of arrest or a summons is then issued for the suspect by the judge. If there are no suspects then an ongoing investigation will be conducted. If further information, witnesses or leads become known by the complainant, it should be passed on to investigators immediately.

Once the suspect or actor is arrested on the warrant then he or she will be taken before the judge and advised of their rights and a bond set. Class (C) Misdemeanor the judge will set a bond or fine on suspect depending on the plea. On Class A-B Misdemeanor the judge will set a bond on suspect. Upon posting bail they are to be released. On Felony offenses a bond will be set.

If defendant / suspect is unable to post bail he or she will be transferred to the county jail. Hopefully, these procedures will help you to understand how this portion of the criminal justice system works. Feel free to contact the Cleveland Police Department if you need any further assistance at 281-592-2621.

2. When should I call 9-1-1?

You should call 9-1-1 if there is an immediate, life-threatening emergency, to report a crime or suspicious activity. The Cleveland Police Department has its own 9-1-1 dispatching center at the police station. Your 9-1-1 call is received by a professionally trained dispatch operator. The caller's information comes up on a screen and includes the caller's phone number, address, and the name of the resident. Dispatchers will need to confirm the information because it is not always accurate. If you call from a cellular phone, you may need to provide your location and telephone number because that information may not be available. The dispatcher will then enter the information into a Computer Aided Dispatch (CAD) system and will then send the appropriate emergency units.

Remember: Stay on the phone until the dispatcher tells you to hang up! Especially when you're calling from a cell phone! Too many times people hang up the phone before the dispatcher has all the information, and valuable time is wasted when they have to call the person back!

3. How do I use 9-1-1?

At a business or other location you may need to dial an outside line before dialing 9-1-1. At a pay telephone, dialing 9-1-1 does not require a coin. When using a cellular phone, you must specify that you are using such and be prepared to give your location, including the city and town. To access TTY or TDD (Telephone Device for the Deaf), press the space bar until a response is received.

4. Where can I get fingerprinted?

The Cleveland Police Department provides fingerprinting services for most applicants with the exception of juveniles and Immigration and Naturalization Service (INS) applicants. Fingerprinting is available by appointment on Mondays and Fridays from 8:30 a.m. to noon. Call 281-592-2621.

5. How do I apply for a license to carry a concealed weapon?

To be eligible to apply for a Texas Concealed Handgun License (CHL), you must be a U.S. citizen at least 21 years of age (18 years of age if you qualify as a honorably discharged veteran or active member of the United States armed forces including a member or veteran of the reserves or national guard), and have the following:

• Your Social Security Number
• Your Texas Drivers License or Texas Identification Card
• Valid Credit Card (Visa, MasterCard, or American Express)

To apply, visit the Texas Department of Public Safety, Regulatory Licensing Service website. Or call the Texas DPS office at 800-224-5744.

6. How do I get a copy of a police report?

The Cleveland Police Department provides involved parties copies of police reports and traffic accident reports for incidents that occurred within the city limits of Cleveland. Accident reports can be picked up between 5 to 10 days after the report has been filed. You may request a copy of a report by coming by the police department in person.

Rates updated by Ordinance 1181 on December 18, 2018. Below are our new fees:

TYPE OF REQUEST	FEE
Requests for accident reports prepared by the Cleveland Police Department	$6.00
Requests for records and reports prepared by or in the custody of the Cleveland Police Department other than accident reports	$6.00
Requests for clearance letters	$10.00

Attorneys, insurance companies, or other agencies representing an involved party in a Cleveland Police case, can mail requests to: Cleveland Police Department, Records Division 226 Peach St. Cleveland, TX 77327

Please place your request on your business letterhead, and include as much information pertaining to the date and time, nature of the case, and involved parties as you may have. Please include a statement that states your interest in the case. You may call the Cleveland Police Department to find out the fee associated with your request at 281-592-2621.

Texas State Law regulates who may receive copies of cases. In some instances, your copy may be edited to withhold certain information pending disposition of the case or for other reasons.

7. What can I do about speeding in my neighborhood?

Contact the Cleveland Police Department 281-592-2621, during business hours.

8. I am going on vacation. How can I protect my house?

• Don't publicize your trip until after you return.
• Don't leave large amounts of cash or jewelry in your home. Consider a safe deposit box, if appropriate.
• Contact the Cleveland Police Department's House Watch program. They will check your house daily to assist you in keeping your property safe while you're gone (apartments / condos excluded). Call 281-592-2621 for more information.
• Consider using a trusted friend or relative as a house sitter while you're gone.
• Check and lock all doors and windows.
• Make arrangements for someone to pick up your newspaper and mail daily; change the position of the drapes and pick up debris in the yard at least every other day; watch your house (preferably a close neighbor) and have them park their car in your driveway; and mow the lawn on your regular schedule

9. I want to have my child's car seat checked to make sure it fits properly in my car. Who do I contact?

The National Highway Traffic Safety Administration (NHTSA) has a website that lists all inspection sites in the state.

10. Who should I call and complain to about a code violation?

You should contact code enforcement for the following violations:

• Garbage, trash, and accumulated debris
• Noxious weeds
• Abandoned vehicles (on private property)
• Unlicensed and inoperative vehicles stored on private property
• Commercial vehicles parked in a residential zone
• Structures built within setbacks
Signs placed in the right of way
• Illegal signs on private and public property
• Fences over 6 feet in residential zones
• Fences over 4 feet in residential front yards
• Fences in disrepair
• Tree branches hanging low over sidewalks or streets, vegetation growing onto or over sidewalks
• Construction or grading without the proper permit
• Vacant buildings open to unauthorized entry
• Basketball hoops on the sidewalk or street
• Illegal operation of business in a residential zone
• Businesses operating without a business license or proper permits
• Activities not in compliance with current zoning regulations

You can file a complaint by phone at 281-592-2621. You do not contact the Police Department or dial 9-1-1 for the above-listed complaints.

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Social Media

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1. Is the City on Facebook?

Yes, the City has a Facebook account. Check us out at facebook.com/cityofclevelandtx.

2. Is the City of Cleveland on Twitter?

Yes, the City has a Twitter account. Follow us @CityClevelandTX

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Utility Billing

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1. Do you accept credit cards for payment?

Yes, we accept Visa and Mastercard only. There is a $2.50 fee on all credit card transactions.

2. Can I download the residential or commerical application for service?

Yes, you can download the PDF file, fill it out and bring it with you when you come into the Water department to set up service.

3. What are the residential garbage days?

Thursdays. However, on the LAST THURSDAY of the month we have Bulk/Heavy Trash Collection. (Click the link to find more information.) 

4. What time does my residential garbage have to be out to be picked up?

Garbage has to be out by 7:00 a.m. to be picked up. Waste Management runs until 7:00 p.m. the day of trash collection. Call the Water Department at 281-592-2669 if your garbage is not picked up and it was out by the time required.

5. How much is garbage service for my house?

You will pay a monthly flat fee of $12.17 that is included on your water bill.

6. I am opening a business in Cleveland who do I contact for garbage?

You will need to contact Waste Management directly for commercial garbage service. Their customer service phone number is 1-800-809-4885.

7. Can I set up monthly autopay on my bill?

Yes you can download the Electronic Authorization Form from our website or pick one up in the Water Office at 907 E. Houston.

8. I have family gatherings at my home sometimes and could have extra trash, how do I get rid of it?

You can purchase Extra Household Service Stickers. City Hall will have them at the Utility Department Counter for $1.50 per sticker. 

1-sticker for 1 bag of household trash.

9. I have a large family and we always have extra trash?

You can order an extra cart for a fee, please contact City Hall Utility Department to have it added to your account.

10. Can my yard waste go into the cart?

Yes. Please put all household and yard waste in the cart each week.  You can also put yard waste out under the Bulk/Heavy Trash service. (Once per Month on the Last Thursday of the month).

11. What if I have some bundled limbs. How can I get rid of those?

You can put the limbs out with the Heavy/Bulk trash pickup at the end of each month. You get twelve (12) items per month.

IMPORTANT! For the safety and protection of Waste Management employees and equipment, we do require that branches and tree trimmings be no greater than three inches (3") in diameter and be cut, tied and bundled in four-foot (4') lengths weighing no more than forty to fifty pounds (40-50lbs.)

12. The Waste Management cart wheel has come off. What do I do?

Please report it to City Hall Utility Department and they will get a repair order into Waste Management, it will be repaired or replaced.

13. The cart has a bad odor. How do I clean it?

You can wash it out with your water hose and a little household soap.

14. How do I get rid of existing garbage cans if I no longer need or want them?

You can put them out on the monthly Bulk/Heavy Trash pickup or reuse them for other purposes, (ex: Potting soil, long handled yard tools, etc.)