Utility Billing Facts

  • Water Department office does not close for lunch.  You can use the night drop box in the drive-thru after hours.
  • Bills are mailed on or around the 20th of each month for the prior month’s consumption
  • The due date is always on the 5th (if the 5th falls on a weekend or holiday then the due date is the next business day)
  • Penalty equal to 10% of any unpaid balance will be added to your account balance the day after the due date.
  • Water services will be disconnected if balance is not paid in full by the 25th day after the due date.
  • Residential garbage service days are Wednesday and Saturday.
    • There is a 15 bag/can limit per household. On Saturdays customers are allowed two large items in addition to their regular garbage.
    • Garbage has to be out by 7am
  • Clean Sweep dates are four times a year - see News & Highlights on for 2014 dates
  • Changes on account can only be made by authorized account holders
  • If you have an emergency after hours, call the City of Cleveland Police Dept at 281-592-2622
  • We accept the following forms of payment: Cash, Check, Money Order or Credit Card (MasterCard or Visa only; $2.50 fee on all credit card transactions).  You can use our online bill payment system, pay in person or we can take your credit card information over the phone.